ISO 9001:2015 certification guarantees that ESPA is committed to regulated quality management standards
In April, ESPA obtained the ISO 9001:2015 quality certificate after the thorough audit managed by the certification company SGS. In this way, ESPA demonstrates once again its commitment to satisfy the customer needs with the quality guarantee of the products and services it provides.
The ISO 9001:2015 is based on seven quality management principles:
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision-making
- Relationship management